Help Desk Ultimate 2.0 released
Each department has a title, email address, and a set of email templates. When submitting a ticket in customer area interface, the user must select a department to which the ticket is submitted to.
Two-way e-mail parsing
Our email parser will automatically convert e-mail messages into tickets or tickets responses. You just need to configure this extension to collect emails from POP3 box at regular intervals (Magento cron jobs file utilized for this purpose and no additional cron setup is needed).A staff user can reply to a ticket by e-mail. This reply will be processed by the e-mail parser, recorded in the help desk and forwarded to the end-user (ticket creator).
Create new tickets by e-mail
Optional feature to convert initial e-mail messages sent to parser mail box into new tickets. Extremely useful for Magento contact form.
Will close tickets without any activity from end-user after specified number of days.
|Two-way e-mail parsing|
|Create new tickets by e-mail|
|Full integration into Magento admin & customer areas|
|Ticket threads and statuses|
|Ability to create ticket from admin|
|Quatation option in customer and admin areas|
|Customizable email notifications for administrator and customer|
|Unlimited number of tickets|
|Easy to use administration and customer interfaces|
|Complete history of all communications|
|Easy copy-and-run installation|