FAQ Pages: Benefits and Tips
The way to provide information in the FAQ format is ancient, e.g. Plato’s dialogues date back to fourth century BCE.
Going through that long period of existence FAQ sections are currently widespread on different websites and their popularity is not unreasonable.
This communication tool is able to talk, persuade, explain, save time, save efforts, build relations and sell. Sounds too good? Not at all. The benefits of FAQ pages are numerous and worth to take care about on your Magento web store.
Most perspectives and customers care about similar or even the same things and need only straight answers. The way to manage them individually is extremely inefficient and time consuming for your customer service team. It’s much wiser to answer them on FAQ pages and avoid unnecessary calls and conversations.