Follow Up Email Posts

How to Pursue your Customer until his Order is Flagged

Order Tags

Order Tags Magento module gives store administrators the ability to group orders through adding tags to each order. This is a perfect solution for those merchants who want to organize, prioritize, and filter orders by their attributes manually or automatically.

Order Tags v.1.1 is now compatible with Group Deals aheadWorks extension.

More over the following bugs have been fixed:

  • Incorrect page title in admin panel
  • Two default order tags at the same time
  • Incorrect work with non-latin symbols
  • SKU-based rules issues

Try the extension demo on the Order Tags page.

Follow Up Email is a powerful auto-responder and customer relationship tool that helps you stay in close touch with your customers. Using this module you’ll never lose track of your customers even if they have abandoned their shopping carts.

Since the latest update some bugs have been fixed in Follow Up Email v.3.3.2:

  • Incorrect titles for all FUE pages
  • Unexpected pop-up when sending email
  • Incorrect applying coupon code
  • Abandoned cart event doesn’t create emails for registered customers
  • Incorrect work of coupon generation
  • Time zone bug in event abandoned carts
  • Layout directive problem
  • Cancellation events do not trigger for test emails
  • Order status history rules aren’t processing
  • Category conditions problem

Find the extension demo and features on the Follow Up Email page.

Follow Up Email

Learn what extensions we’ve upgraded and weekend promo prepared

Catalog Permissions

Catalog Permissions v.1.1

The Catalog Permissions Magento extension is a great choice for online merchants who want to configure the visibility of different items, product prices and even the whole categories for specified customer groups.

Since the 1.1 version of Catalog Permissions released today, the following bugs have been fixed:

  • Filter by price range in layered navigation shows product with hidden price (‘Flat catalog product option’ is enabled)
  • Disabled categories are displayed in sitemap if “Use flat catalog option” is enabled
  • Incorrect count of products in layered navigation price range
  • Incorrect page count in product sitemap in Magento CE v.
  • Disabled products are visible in wishlist in Magento EE v.
  • Subscriptions and Recurring Payments product prices are displayed in catalog

Find more on the Catalog Permissions page.

New powerful functionality at the same attractive price!

Today is a special day as we are glad to announce the release of two updated extensions for Magento at once.

With the Follow Up Email Magento module you’ll never lose track of your customers even if they have abandoned their shopping carts as this powerful tool helps to keep your site in the customer’s mind always.

In the 3.3 version released today, some new features have been added. If you run Magento and higher, the Follow Up Email extension will automatically generate coupons for shopping cart price rules and attach them to emails sent to customers.

Moreover, new “Customer is assigned to group” event and “Customer placed a new order” cancellation event allows you to create extremely flexible follow up rules.

Some bugs have been fixed in the new version of Follow Up Email:

  • Custom options support
  • Incorrect work of “Send email to a customer” option
  • Incorrect work of currency and sale amount
  • Advanced Newsletter integration
  • Incorrect work of formatPrice modifier
  • Multistore problems
  • Incorrect email template renaming
  • Wrong prices in abandoned cart emails
  • Incorrect resume action processing if customer wasn’t confirmed
  • Order status translation

Get the complete list of the module’s features on the Follow Up Email page.

The next but not less important updated extension is Advanced Menu, which gives you flexible menu configuration functionality. In just two simple clicks, you can choose any look from the admin panel, making your store menu appear the way and the place you want.

The 2.1 version of Advanced Menu has been improved by folding subcategories in the folding menu type, which allow every store owner to configure this module depending on their menu collapsibility.

Also, the following bugs have been fixed in Advanced Menu v.2.1:

  • Some categories are not displayed
  • Incorrect “Include in Navigation Menu” option work
  • Incorrect “Disable Magento Native Layered Navigation Block” option work
  • Selecting category above separator in dropdown menu causes 404 error
  • Unmatched UL tag in horizontal advanced plain menu
  • JS error with 2 folding menus at one page

Find the extension demo on the Advanced Menu page.

Avoid “abandoned cart syndrome” and never lose track of your customers

With the Follow Up Email extension, you can make the emails automatically sent to customers and store administrator on any event – abandoned cart appeared, order obtained certain status, customer added product to wishlist, and so on. This indispensable tool will help you always stay in close touch with your consumers.

Since 3.2.2 version released today, Follow Up Email supports the Custom STMP Magento extension from aheadWorks. Such integration implies that your follow up emails will be sent through any configured SMTP server.

Native Magento possibilities don’t allow sending emails to admin when, for example, an order is created or cancelled. It entails inconvenience as everything has to be checked manually. The Follow Up Email extension allows you to overcome these difficulties as in the new version an ability to specify the emails recipient (customers and\or admin) has been implemented.

In the 3.2.2 version, the following bugs have been fixed to make our Magento module work more stable:

  • Incorrect rule saving in Opera
  • Multiple rules saving after “Save” button click
  • Incorrect message occurs when email sending fails
  • Event for one of several orders cancels sending all mails to this customer
  • Incorrect image path in templates
  • Cron dies with memory shortage error
  • Display statistics error
  • Backend security violation
  • Incorrect work in multistore
  • Incorrect Advanced Newsletter integration
  • Subscribe checkbox is absent in Magento EE
  • Wrong rule processing in some cases

Have questions about Follow Up Email or any other aheadWorks extension for Magento? You are welcome to our Forum where you can discuss problem issues, request features, and share your code snippets, theme tricks, and translations.

If you want to learn all Follow Up Email advantages and features, please visit the extension page.

Follow Up Email – now with Market Segmentation Suite integration!

Successful businessmen know that 80 percent of their business comes from 20 percent of their customers. They also understand that maintaining good relationships with existing customers takes a lot less money and will be paid off handsomely.

Fred Reichheld (author of “Loyalty Rules”) affirms that a mere 5% increase in customer retention can result in a 75% increase in customer value. Impressive enough to ignore the role of loyalty, isn’t it?

But customer loyalty can’t be bought – it can be only earned by your caring attitude towards them. The Follow Up Email extension from aheadWorks is the very tool to help you always stay in touch with your customers and enlarge the retention of your current consumers.

With new feature – the Market Segmentation Suite extension integration – implemented in the latest version of Follow Up Email you will never lose track of your customers whatever they order, add to wishlist or leave in abandoned cart.

Specify the rule, define Market Segmentation Suite condition and your follow-up emails will be sent automatically to customers when, for example:

  • total sales amount of the products in cart equals or greater than $1000
  • T-Shirt from Dolce & Gabbana for $395 is added to wishlist
  • HTC Touch Diamond is in the abandoned cart
  • and so on

Thus sending follow-up emails becomes №1 in your plan of building customer loyalty and allows your customers to feel that they are treated with all possible care and respect.

The following bugs have been fixed in the latest version of Follow Up Email as well:

  • Incorrect processing of “Advanced Newsletter – Send only to subscribers of segments” rule option
  • Link Tracking grid sorting
  • Product type label displaying
  • adminhtml.xml added
  • Incorrect work of rule when Sale Amount condition is set to “Doesn’t matter”
  • Sender details default value in general settings
  • Edit rule page error when Advanced Newsletter extension disabled
  • Z-Blocks extension reference

You can find more information about Follow Up Email on the extension page.

Note: Market Segmentation Suite is a separate aheadWorks extension and does NOT go with the Follow Up Email package.

Follow Up Email 3.1.2 released!

This is a bug fixing release with the following changes:

  • Customers details messed in the queue
  • Unquoted expressions in back quotes in template filter
  • Incorrect work of ‘View Rule’ action in the Link Tracking grid
  • Impossible to configure Email chain of the rule in IE
  • Unexpected redirecting when clicking the ‘Send now’ or ‘Cancel’ button in the Email preview window in IE 7/8
  • “Send only to newsletter subscribers” rule option for unsubscribed customers
  • Link tracking page crash when applying filter in grid
  • Minor changes

Please, find more information about Follow Up Email on the extension page.

Follow Up Email v.3.1.1. with Renewed User Guide released

Today we are happy to announce the release of Follow Up Email v.3.1.1. The new version enlarges the list of the Follow Up Email features with:

  • ‘New customer signup’ event
  • New ‘Decimal’ template filter modifier
  • Event cancelling by customer email only (not by email and initiator object)
  • Schedule more than one email on the same time
  • Mail encoding is UTF-8 now

In addition the following bugs have been fixed:

  • url_resume in Multistore mode
  • Grouped products condition on order and cart-related events
  • BCC field is always empty in email preview
  • The URL generated via url_resume doesn’t consider the store in Multistore
  • Sending test emails with empty test object IDs fields
  • Sending test emails on ‘Customer birthday’ event
  • Send E-mail from the Mail Log with certain conditions

One more thing which will definitely highlight your spirits is the Follow Up Email User Guide. 36 pages of the Guide will tell you how to configure the extension, manage Follow Up Email rules, create new email templates using either Newsletter Template or Transactional Email Template.

The Examples chapter will lead you from different rules and templates creation till test email sending. 30 screenshots perfectly serve for settings illustration and self-control – you can always check what you have done and what should be done.

To download the User Guide in PDF and learn more about Follow Up Email, please visit the extension page.

Follow Up Email – new version 3.1

We congratulate our customers with a new release of one of our most demanded extensions – Follow Up Email – a “must have” marketing tool for Magento store owners. In this version we’ve added the following things requested by our clients:

  • Added filter by product  SKU, which allows you to create follow ups basing on a particular product
  • New filter – Customer group
  • Days, Hours, Minutes, and Before/After delay available
  • Integration with the aheadWorks Advanced Newsletter extension, targeting by its segments
  • ‘Send only to newsletter subscribers’ option moved from general settings to the rule settings
  • Some minor changes

Besides, “Duplicated messages on order status events” bug has been fixed.

As always, the update is free.

All Follow Up Email information can be found on the product page:

Follow Up Email 3.0 released!

Follow Up Email v.3.0 meets the requirements of even the most hard-to-please store owner. A rule creating/editing for follow up email sending has become so flexible that everyone can set it up according to their needs with the help of new events, conditions, template directives and some other opportunities implemented in the latest version.

The new Follow Up Email feature – abandoned carts tracking and restoring for registered customers and guests – allows both registered and non-registered customers to restore their abandoned carts with just one click on the link from the follow up email. The store owners in their turn can track who and when followed this link and – what is even more important – the following order as well.

The aheadWorks extension makes it possible to cover a wider range of your customers’ actions. We have added new events which allow triggering follow up emails when:

  • wishlist was shared;
  • product was added to wishlist;
  • customer came back by link sent;
  • customer has logged in;
  • customer’s birthday;
  • customer’s last activity.

With the considerably enlarged list of events you gain more opportunities to keep in touch with your customers.

To make the rules more flexible and suitable for you, we have implemented the Sales amount condition and the Events cancellation field. The Sales amount condition helps to create rules basing on customer orders total with ability to target recipients who have purchased for more/less or equal to the specified amount. With the Events cancellation field you can specify event(s) canceling already scheduled emails, e.g. the 2nd abandoned cart reminder can be canceled if the visitor comes back after the first one.

Follow Up Email allows you to send test emails, or copies of all outcoming messages. Thus you can check the correctness of templates and variables in split seconds – just send a test email right after its creating or editing!

Store administrators gain an opportunity to preview, delete or immediately send emails from the email queue manually until the emails are sent automatically.

Now the templates have become more flexible as new template directives have been added to template parser by aheadWorks: “foreach” allows listing e.g. all purchased products and other items arrays, “thumbnail” directive contains a product thumbnail.

To view the whole list of Follow Up Email features please visit the extension page.

Special Offer

We have a special offer for you — Power Pack for Magento!

Buy 5 most demanded products and get 20% discount!

  1. Help Desk Ultimate

    Help Desk Ultimate is a perfect customer care and support solution for ecommerce sites based on Magento.

  2. AJAX Cart Pro

    AJAX Cart Pro extension removes annoying page reloads on add to cart and delete from cart user actions. Items added instantly with animation effects.

  3. Z-Blocks

    Z-Blocks a perfect tool for controlling static blocks in your store.

  4. Product Questions

    Stay in touch with your visitors and customers with the help of Product Questions module. It adds a questions page to each product.

  5. Follow Up Email

    Follow Up Email gives a comfortable and flexible way to automatically reach your customers on day X after an order had been placed.

Power Pack cost: $428 (Original price: $535, you save $107)

Find more information at SPECIAL OFFERS page

Admin Panel Demo launched!

We are happy to present you a remarkable opportunity to look at the work of our three extensions — Booking & Reservations , Follow Up Email and Help Desk Ultimate — from the inside. The extensions in this Admin Panel Demo can be used practically without any restrictions as if they have been installed on your store.

Within the demo you will be able to log in to the Admin Control Panel and examine for yourself all the options that are available to administrators. Demo allows to work with different data including products, users and their orders. That’s why we strongly recommend to input only fictitious titles, names, addresses, dates and any other information.

Take a test-drive of Admin Panel!

Follow up Email 2.0.0 released

The release brings the extension to a new level of follow up emails control and performance.

Follow Up Email becomes an irreplaceable “must have” extension for any ecommerce store.
Its unlimited email tiers system and variety of triggering events make it a flexible and easy to use tool for store owners – now your chances to get  purchases from returning customers are as high as never before!

Add Rule interface

Add Rule interface

In this release:

  • Track and send notifications to abandoned carts
  • Unlimited number of tiers in mail chain
  • Product type in rule condition
  • Product category in rule condition
  • Flexible rules – send as many follow ups as needed basing on specified criteria
  • Mail log that can be accessed from admin area

Find more information on the product page –

More Info
The next generation of this extension Magento 2 Follow Up Email is compatible and perfectly suitable for newly created Magento 2 stores. The functionality is fully automated as before and doesn’t require any additional supervision, except for initial configuration. Still, the module is able to increase your sales and establish really valuable connections with your customers.

Help Desk Ultimate and Follow Up Email – new versions

Minor versions released, it’s recommended to upgrade. A major version of Folow Up Email must come out the next week .

Follow Up Email Magento Module Released

Follow Up Email Magento ExtensionsFollow up emails is powerful tool for any ecommerce site. It gives a comfortable and flexible way to automatically reach your customers on day X after an order had been placed.

Never loose a customer after a sale, stay in contact with people who are most likely to be interested in another purchase. Use follow up emails to get opinion about the products a customer had purchased, request a feedback, offer related items, send attractive discounts and promotions, and anything else you could imagine.

People like seeing positive and careful attitude towards them, know they are not abandoned after a purchase and are welcome to come back with a question, review or a new purchase.

Establish stronger relationships, increase customers loyalty and as a result get more consequent sales with Follow Up Emails extension brought to you by aheadWorks Co.


  • 3-tiers follow up system
  • Ability to setup tiers in dependence on order status
  • Unlimited number of rules
  • Native Magento templating and mailing systems
  • Integrated into standard Magento template – looks and acts like a native code
  • Easy 2-minutes installation
  • Meets Magento programming practices for most versions and customizations compatibility

Add New Rule Interface

For more information and demo visit product page.

More Info
Currently we offer the Magento 2 Abandoned Cart Extension for the latest Magento version fully equipped for automated review reminders, transactional emails, greetings on custom occasions and abandoned cart reminders, of course. The last option is especially valuable for your revenues. As far as the average number of abandoned cart rise constantly and now takes about 75% of all created baskets, the chance to recover 5-10% of them is able to increase total store sales up to 25%.