The Dark Side of Holiday Sales or Post-holiday Routine Adjustments
“No more champagne and the fireworks are through…”
So, the holiday season is nearing the end and we need to return to daily routines and restore the level of customer support and maintenance.
Especially that plentiful holiday season sales create a lot of post-purchase issues demanding close attention and prompt resolution. This time multiple customers start to return items and ask for refunds, so we need to decently withstand this period or better pass it attracting new sales and customers.
In this post we’d like to offer you some valuable solutions able to facilitate your efforts and simplify customer service.
The ultimate goal of item returns processing is “keeping customers happy” with their returns in any case and circumstances. According to NetDespatch, easy returns are becoming an important competition factor and carefully considered by most customers. The inability or difficulty of returns often prevents customers from further purchases and make them unhappy with definite retailers.
The RMA extension is ready to smooth out numerous pitfalls on the way of excellent return services and make customers satisfied with their return experience.
The module builds a comprehensive and holistic RMA process transparent for customers and fully controlled by merchants. It starts an RMA procedure from scratch and covers all necessary stages with required functionality, including a live chat, user-friendly frontend visualization, powerful backend management system, request statuses, and forceful notification system.