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Product Questions for Magento 2 Posts

Increasing the Knowledge about Products with Effectively Organized FAQ Sections

A FAQ section serves for explaining to customers the most common issues related to particular products in a web store and solutions for them.

Increasing Customers Knowledge about Products in a Web Store with Effectively Organized FAQ Sections

In this article, we will learn how to organize an efficient product related FAQ section in a web store.

Why FAQ Section?

In fact, the FAQ section is something more than just means for communication between buyers and merchants. This is also a powerful tool which is able to drive conversion rates in a web store and save costs for store owners since:

  • Customer service teams can focus on more specific product-related questions, as the most common ones are covered by the FAQ section;
  • Customers will see that the brand devotes time to answer their questions, this way, explaining them various product-related issues and establishing trust;
  • The information provided about the product in the corresponding FAQ section can influence the customer’s purchase decision;
  • The pages with FAQ sections are considered as highly informative resources by search engines, which notably improves SEO.

Now, let’s consider how the FAQ section can be effectively organized in e-retail.

FAQ Section Best Practices

Organize Q&A’s Logically

Having decided which product questions need to be included in the FAQ sections, it’s time to think how these sections can be logically organized in your web store.

The Walmart online retail store solves this issue by providing individual FAQ sections on product pages, where customers can ask questions by clicking the Ask Question button.

This way, users can easily find particular questions and answers in the corresponding FAQ sections on product pages. Also, they can ask questions from the same section in case the required information is missing.

Coding Basics: “3 Magento 2 Extensions by Aheadworks We Use to Improve SEO”

We would never be able to spread the word about our products so efficiently and make our extensions so popular among the end users without our multiple loyal partners.

Coding Basics: “3 Magento 2 Extensions by Aheadworks We Use to Improve SEO”

Despite the strong competition among the Magento extension providers most of our partners remain committed to our products and sincerely consider them the best alternatives for their custom projects. Most of them have their own prefered solutions for different goals and areas of their clients’ Magento stores.

Today we’d like to share one more opinion on our modules provided by our authorized partner Coding Basics regarding possible SEO enhancements on Magento 2.

New Product Questions for Magento 2: Feasible Completeness of Product Descriptions

During this transitional period Magento especially needs a lot of great features able to prove once again its power and value worthy of the most popular ecommerce platform worldwide. In this regard, we also strive to make necessary efforts and increase the number of ready to go Magento 2 extensions.

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The Product Questions Magento 2 extension by aheadWorks is responsible for the operations closely knitted to products and eventually sales. It provides additional product value without any extra expenses or exceptional efforts.

The Product Questions Magento 2 ExtensionCustomers appreciate great products most of all, but today this concept is much wider than just a set of straightforward functionalities providing operational effectiveness. Amid this, products should fully satisfy customers’ needs and in this case the angle moves to the individual perception and personal communications. And, this is what the Product Questions extension makes best of all:

  • Information about Your Products. Your desire to reveal all the best features of your products is incomplete without dispelled customers’ concerns and removed pitfalls. So the Product Questions extension makes your product sheet complete.
  • Loyalty through Communication. Live communications convey the spirit of a trusted destination and make customers feel safe and loyal to the store and products.
  • Extra Content. Questions and answers make your web store live and full of constantly updated content in the eyes of search engines and this way improve your SERP rankings.
  • Genuine Feedback. Using the extension customers get a chance to display their thrilling questions priceless for merchants as the basics for further service improvements. All the improvements based on customers’ suggestions show them their significance and make them fill involved.

Product questions allow you to meet the above goals alone, however, when supplied with reach and capable backend functionality, they make the module a real communication and educational tool in your hands.

M2 Product Questions Functionality

Customer Interaction

Ask a Question
Asking questions about products is the main functionality of the extension shaping its main ecommerce value.

Customers' Product Questions

Customers’ Product Questions

Customers are able to ask public and private (sent directly to Magento admin without public sharing) questions. They just need to type them to the Question section and press the Send Question button. If a customer wants to make his question private, he just checks the Private Question check box.