RMA 1.3 by Aheadworks: Backend Request Creation, Canned Responses, and Return Management Improvements
The return process is quite complicated as soon as it involves a lot of steps, conditions, status changes, and constant communications between merchants and customers.
The main purpose of any business is to simplify and clarify the whole RMA workflow and make it less time-consuming.
Any considerable or even small improvements can serve the final goal, where each positive amendment (even the slight one) brings you closer to the smooth and fluid procedure reasonably arranged for both sides.
Today, we are glad to announce that the new version of the RMA extension introduces a lot of process improvements able to make your return management hassle-free.
RMA 1.3 for Magento 2
New RMA Requests Created from the Backend
The biggest benefit of this update is that now, Magento admins are able to initiate and create RMA requests right from the backend. This opportunity is especially valuable if you regularly receive return requests offline.
For this purpose, enter the Manage RMA page (Sales > RMA by Aheadworks > Manage RMA) and click the New Request button. This will open the New request page with the following sections: General Information, Products, Customer Information, and RMA History.