RMA for Magento 2 Posts

Make way for Aheadworks June Updates!

It’s common to believe summertime sadness(™) makes people lazy. We prove the statement wrong introducing a bunch of the extension updates to expand your business reach!

Meet the refined and improved stars of the Aheadworks catalog!

Magento 2 Blog

Magento 2 Blog 2.6.0
+ Category hierarchy (Subcategories);
+ Post Author pages;
+ Mass action: assign posts to an author;
+ Twitter account settings moved to Author page settings;
+ Author’s LinkedIn and Facebook links;
+ Previous/Next links on the article pages;
+ Posts counter in blog tab on product pages;
+ Meta Titles;
+ Option to hide Blog from the main navigation menu;
* Minor fixes and design adjustments.

Magento 2 Add Free Product to Cart

Magento 2 Add Free Product to Cart 1.2.0

+ Option “Include/Exclude Tax” for rule validation;
+ Option to show popup everywhere or on the cart and checkout pages only;
* Conflict with Klarna payment module;
* Discount is not added to PDF invoice;
* Discount isn’t shown in email notifications;
* Problem with translations;
* Free product does not display until cart page is reloaded;
* Can’t change indexer to “Update by Schedule”.

Magento 2 RMA

Magento 2 RMA 1.4.0
+ Custom Statuses;
+ Status Priority;
+ Option to disable a status;
+ Custom fields can be tied to actions;
+ Non-linear workflow;
+ RMA data export to CSV/Excel;
+ Option to disable custom fields;
+ Print RMA label from the backend;
+ RMA Tab at backend customer page;
+ Improved process of creating a replacement order for admin;
+ A “Back” Button on Credit Memo page;
+ Integration with Magento 2 Coupon Code Generator;
+ Minor usability improvements;
* Unnecessary commas in the address in the frontend.

Magento 2 Abandoned Cart Email

Magento 2 Abandoned Cart Email 1.1.0
+ Added Restore Cart Link;
+ Abandoned cart emails can be sent to guest users;
+ Product image in the email;
+ Integration with Magento 2 Automatic Related Products;
* IWD Order Manager compatibility;
* Fixed issue when emails are sent without delay;
* Error occurs during compilation (Magento 2.1.16 Open Source);
* Fixed issue when ‘Sender email’ and ‘Sender name’ do not correspond to different stores;
* Error appears on the Preview page for the Admin if Test Email Recipient is not configured;
* Magento 2.3.1 Commerce compatibility improvements.

RMA 1.3 by Aheadworks: Backend Request Creation, Canned Responses, and Return Management Improvements

The return process is quite complicated as soon as it involves a lot of steps, conditions, status changes, and constant communications between merchants and customers.

RMA 1.3 by Aheadworks: Backend Request Creation, Canned Responses, and Return Management Improvements

The main purpose of any business is to simplify and clarify the whole RMA workflow and make it less time-consuming.

Any considerable or even small improvements can serve the final goal, where each positive amendment (even the slight one) brings you closer to the smooth and fluid procedure reasonably arranged for both sides.

Today, we are glad to announce that the new version of the RMA extension introduces a lot of process improvements able to make your return management hassle-free.

RMA 1.3 for Magento 2

New RMA Requests Created from the Backend

The biggest benefit of this update is that now, Magento admins are able to initiate and create RMA requests right from the backend. This opportunity is especially valuable if you regularly receive return requests offline.

For this purpose, enter the Manage RMA page (Sales > RMA by Aheadworks > Manage RMA) and click the New Request button. This will open the New request page with the following sections: General Information, Products, Customer Information, and RMA History.

RMA Major Aspects: How to Handle Them with the RMA Extension by Aheadworks

Whether they like it or not, sometimes, online store merchants should deal with RMA requests of customers dissatisfied with the quality of products purchased.

RMA Major Aspects: How to Handle Them with the RMA Extension by Aheadworks

To manage the RMA process in a store effectively, online merchants should take care of the major aspects of this process. In this article, we will describe these aspects and consider how the whole RMA process can be managed with the help of the Aheadworks RMA  extension for Magento 2.

RMA Process Major Steps

Ideally, during the RMA process, an online store merchant approves a return request of a customer, as it corresponds to the return policy established in a store. In this case, the RMA process generally has the following sequence:

RMA Process Major Steps

Each product return process starts with the RMA Request Creation step, during which a customer completes the required fields in an RMA request form before sending it to a merchant. It’s important that such form helps customers describe the reasons for the return request in as much detail as possible and to provide all relevant information about the item to be returned.

Once the form is completed, a customer submits it, usually, by clicking on the corresponding button below the form. Then, it comes the RMA Request Verification & Authorization step, during which the request is checked by a store admin for conformance to the store’s product return policy.

RMA 1.2 for Magento 2: Better UI, Higher Business Value, Better Code…

If we can not prevent customers from returning our products, we can certainly make them do this conveniently.

RMA 1.2 for Magento 2: Better UI, Higher Business Value, Better Code…

Perhaps you know that, according to IMRG, 36% of the UK customers miss the offline ease of returning items in online stores. So, the ultimate goal of merchants is to make this process as simple as it is offline and the latest version of the RMA extension for Magento 2 brings this moment just a bit closer.

RMA 1.2 for Magento 2

The whole process of return authorization touches three parties: customers, merchants, and Magento developers. The latest update of the RMA extension provides new features for all of them.

RMA 1.2 for Merchants

Web API Support
The new opportunity to integrate the RMA functionality into any third-party application via API is useful for many businesses. For example, you may need to import and update the RMA data, or even create RMA requests in your CRM system. That’s where the web API support is going to be a great enhancement towards the required integration allowing you to streamline your business processes.

Magento 2 RMA Release: Manage Returns Efficiently

Product returns are absolutely natural for retail and sometimes wholesale businesses, but without proper control the process may turn into the real chaos irritating for customers and devastating for businesses.

Magento 2 RMA Release

Efficient management provides both sides with the confidence that their interests are met and they are able to achieve their goals. Usually, customers want to get their money back or replace items, while merchants strive to prevent fraud payments and try to retain customers by all means.

Return Merchandise Authorization is the common practice covering and handling the whole process of product returns and today we release an ad-hoc Magento 2 extension for this purpose – RMA. RMA is a one-stop solution taking care of all aspects of the Return Merchandise Authorization process, including the intuitive RMA submission form, dedicated chat, and additional settings necessary to personalize and streamline product returns of any specific business.

The Magento 2 RMA extensionMagento 2 RMA Functionality

Frontend RMA Request Submission

The My Returns section of the My Account area provides customers with the opportunity to create new requests, edit and track the statuses and updates of existing inquiries.

Our commitment to offer only great experience to your customers is implemented in the intuitive and user-friendly RMA submission form. It takes only several minutes to create a new request since the form offers customers all necessary information on one page.

My Returns Grid

My Returns Grid

Customers need to only select the order and items to be returned, specify return details and fill three default custom fields: favorable resolution (replacement or return), package conditions and return reason. As soon as the request is submitted, customers will find it in the request list pending approval from the Magento store admin.