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RMA Posts

RMA 1.6 Gives You More Automation

Included into our featured Magento 1 extensions block RMA is widely used and popular among our customers.

Passing through multiple functionality improvements the module became one of our most sophisticated extensions both by the implemented logic and number of available features.

RMA 1.6 New Features

Recently we’ve updated the RMA extension with new valuable features entirely based on feature requests from our customers. So, now RMA provides you with even more opportunities to handle RMA requests properly and keep shoppers loyal to your brand no matter what happens, including product returns.

The RMA Magento extensionRMA 1.6 New Features

Automated Stock Updates

The most frequently asked feature is automatic stock updates available for Approved or Resolved (Refunded) requests. As soon as a request goes into the Approved or Resolved status the Save and Update Stock button appears in the RMA edition area. It enables you to update the stocks of all returned items in just one click without necessity to edit each product one by one. The functionality saves much time and eliminates any manual errors during inventory updates.

In the case you try to update it once again, you will get a popup notification warning that this operation has already been performed.

Automated Stock Updates from the Backend

Automated Stock Updates from the Backend

Automated RMA Request Approvals

The next enhancement available with the latest extension version is the automatic RMA request approvals feature that allows you to accept all requests by default regardless of their reasons and relevance. Of course, such attitude is greatly impressive for customers and makes them change their negative attitude from the outset.

The Dark Side of Holiday Sales or Post-holiday Routine Adjustments

“No more champagne and the fireworks are through…”

So, the holiday season is nearing the end and we need to return to daily routines and restore the level of customer support and maintenance.

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Especially that plentiful holiday season sales create a lot of post-purchase issues demanding close attention and prompt resolution. This time multiple customers start to return items and ask for refunds, so we need to decently withstand this period or better pass it attracting new sales and customers.

In this post we’d like to offer you some valuable solutions able to facilitate your efforts and simplify customer service.

The RMA Magento ExtensionRMA

The ultimate goal of item returns processing is “keeping customers happy” with their returns in any case and circumstances. According to NetDespatch, easy returns are becoming an important competition factor and carefully considered by most customers. The inability or difficulty of returns often prevents customers from further purchases and make them unhappy with definite retailers.

The RMA extension is ready to smooth out numerous pitfalls on the way of excellent return services and make customers satisfied with their return experience.

The module builds a comprehensive and holistic RMA process transparent for customers and fully controlled by merchants. It starts an RMA procedure from scratch and covers all necessary stages with required functionality, including a live chat, user-friendly frontend visualization, powerful backend management system, request statuses, and forceful notification system.

30% OFF: Pre-order Magento 2 Extensions and Save

Recently released Magento 2 is not only the subject of discussions among multiple ecommerce experts, but also closely studied by multiple merchants considering it as the main option for their future retail and b2b ecommerce projects.

As we have mentioned, we work hard to pave this yet unexplored path for aimed merchants and strive to provide more valuable Magento 2 extensions. And, today we’d like to announce and feature our next products currently being designed and developed.

Pre-order Magento 2 Extensions and Save

Our road-map will help you move your planning horizons forth and save greatly. Yes, you heard that right. Today you can pre-order our upcoming extensions and save 30% of their original price.

Pre-order Your Extensions

Magento 2 Pre-order Terms

The products available for pre-ordering are located in the regular Magento 2 catalog, still they carry pre-order labels to show you their current statuses. Pre-order extensions will be released within one month since their announcement with the release terms available on product pages.

As soon as you proceed through the standard checkout procedure, you will see purchased products in your customer account still without download links that will be available immediately after the corresponding release.

attention_greenWe’ll notify all our pre-order customers on this occasion via email.

Currently, two of our products are ready for pre-ordering: RMA and Layered Navigation. Apparently, you will need to evaluate the benefits provided by these extensions and discover their functionality features. Well, below we offer you short descriptions of main functions and novelties brought by them to Magento 2.

The RMA Magento 2 extensionRMA

The RMA extension facilitates the full cycle of the return management process and makes it transparent for both store owners and customers. All steps of the process are covered by the intuitive submission form, status and email notifications, dedicated chat threads and additional RMA request attributes.

Advanced Usability
Customers are able to easily fill in the submission form for their returns either directly from the order or from My Account area choosing the items they need and attaching files.

RMA: Finely Adjusted and Efficient Merchandise Return Process

Merchandise returns are an inalienable detail of any online sales process. Despite all merchants strive to reduce returns they still cannot eliminate them completely.

Moreover, the average merchandise return rate is considerable nowadays and may take up to 20-30% in overall sales (Source: InternetRetailer.com), especially for apparel and other soft goods. The average return rate of U.S. retail stores is about 10%, according to the Annual Return Survey by The Retail Equation.

Note: Return frauds and abuses are 6.1% of total returns. Source: Annual Return Survey by The Retail Equation.

So, any RMA process requires proper organization and the RMA extension is the right choice for this purpose. It allows you to arrange and mange returns easily, increase customers’ satisfaction, avoid unnecessary losses, and protect yourself from frauds.

Features for Customers

Intuitive Frontend Interface
The frontend interface of the extension is simple and intuitive and allows customers to submit their RMA requests in just several clicks. They just need to select the required order and item they want to return, specify the package status and request type, and choose the reason of the request.

RMA Frontend Interface

RMA Frontend Interface

The “Additional Information” field provides customers an opportunity to describe their particular situation in details, while the RMA Policy specification allows them to be confident regarding the legitimacy of their claims.

Anonymous RMA
Magento merchants are able to permit guests make RMA requests, if they just specify an email and valid Order ID.

Enhance Customer Service with RMA v.1.5

Returns do not only bring inevitable losses, but also embrace great opportunities for future sales since easy and quick RMA process gives many chances for repeated purchases.

Note: According to Marketelligent from 8% to 15% of retail sales are returned for various reasons.

aheadWorks RMA extension makes the process organized and simple for both customers and merchants. The advanced functionality of the extension allows you to manage any RMA requests and retain loyal attitude of your customers.

The RMA extension for Magento

RMA

The RMA extension is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded. It is highly appreciated by our customers and recently we’ve released a new 1.5 version of the module, which comprises enhanced functionality for store admins.

New Features

Terms and conditions for RMA requests
You can easily set up terms and conditions for RMA requests and show them to customers in My Account area. Clients will not be able to create a request without accepting the RMA policy.

RMA Terms and Conditions

RMA Terms and Conditions

File attachments in notifications
Customers receive e-mail notifications and are able to download attached files immediately without visiting their accounts in your store.

Top 10 aheadWorks Bestselling Extensions of 2013

Editor’s note: 2014 is here, and at the beginning of each year we are used to sum up the results of the previous year and make plans for the future. Today we highlight the most successful aheadWorks extensions of 2013 and give you their following characteristics: MC star rating, number of reviews, and updates frequency.

Magento Follow Up Email extension

Follow Up Email

  • Magento Connect star rating: 4.6 (4.6/5)
  • Reviews: 95 (44 in 2013)
  • Version: 3.5.8 (ver. 3.5.2 – 3.5.8 released in 2013)

New features added in 2013:

+ SKU limit of 255 characters was eliminated;
+ Option to disable triggering of duplicate events;
+ Brazilian Portuguese (pt_BR) locale added;
+ Abandoned cart emails can contain cross sells block.

Control the Refund Process and Make It Less Painful with RMA 1.4 version

Refunds and returns are practically the most unpleasant things every online store has to deal with. They are painful, but unavoidable, so the best merchants can do is to make this process quick and simple, with no disputes included.

That’s the reason why we developed the RMA (Return Merchandise Authorization) Magento module, and now we updated it to a new 1.4 version. Generally, the extension allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

We brought quite substantial updates to RMA, and if you are intrigued – press Read more to see what they are about.

Improve your Magento store with updated modules!

Today we release three updated Magento extensions that will make you store even better. Enhance user experience in your website with RMA & Automatic Related Products 2, and make it more SEO-friendly with Ultimate SEO Suite.

Ultimate SEO Suite
Learn More

If your site has similar or even identical content accessible through multiple URLs, it can be defined as duplicate content. Search engines penalize such websites by clearing them up.

To avoid such unwanted problem, use the Ultimate SEO Suite Magento extension which adds a small piece of code to the head of each product page. Thus search engines will know the preferred URL that the duplicate content refers to.

Today we release Ultimate SEO Suite v.1.3 with a new feature added – now canonical URLs are available for category pages as well.

Find complete description of this powerful Magento extension on the Ultimate SEO Suite page.

The RMA (Return Merchandise Authorization) Magento module allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

Today we are excited to update RMA to v.1.3 with the following features added:

  • “Another RMA for this product” block
  • multistore support for RMA status

Some bugs have been fixed in RMA v.1.3:

  • notifications issue
  • incorrect work when RMA is created by guest
  • minor bugfixes

Visit the product page to see the Return Merchandise Authorization demo.

Return Merchandise Authorization
Learn More
Automatic Related Products 2
Learn More

The new 2.2 version of Automatic Related Products 2, a Magento extension which enables you to define the rules for related products, has been released with the following bugs fixed:

  • incorrect filtering by attributes
  • condition settings issue
  • incorrect products displaying
  • “Click for a price” link error
  • Magento EE issues
  • minor bugfixes

Get more information about the Automatic Related Products 2 extension on the product page.

Encourage Your Visitors to Spend More and Provide the Highest Standards of Customer Service

RMA

The RMA (Return Merchandise Authorization) Magento module allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

Today we are excited to update RMA to v.1.2 with the following bug fixes:

  • Wrong links in the backend
  • Incorrect work with line breaks in e-mails
  • Incorrect order completion date
  • Double # in RMA notification e-mails

Please learn more about the extension features and try RMA demo on the product page.

Easily track and process returns and replacements

The RMA (Return Merchandise Authorization) Magento module allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

In the 1.1.1 version of the RMA Magento extension released today, some security improvements have been made and the following bugs have been fixed:

  • custom templates issue
  • incorrect translation
  • order ID auto-completion causes crash report
  • requested product list issue
  • impossibility to delete created status
  • cache issue
  • ignoring new lines symbols when customer prints label
  • incorrect work via HTTPS
  • customer doesn’t receive notification when request has been created from backend

Get the complete extension description on the RMA for Magento page.

RMA User Guide now available for Download

Magento RMA extension is an efficient method of controlling the return or exchange of the items sold to customers. The module ensures visibility and tracking of the item until the transaction is concluded.

Today we are happy to announce the release of the RMA User Guide which will assist you in providing the highest standards of customer service. This user guide introduces you to the main Magento RMA module settings, and gives you detailed and illustrated description of the following aspects:

  • Creating RMA request from frontend & backend

    You can find the examples of adding RMA requests by guests, registered users, and store administrators.

  • Controlling and editing pending requests

    Our User Guide explains how the admistrator can edit RMA information, including customer’s return address and the quantity of returned items, and define the request options.

  • Managing request types and statuses

    Find out the way of creating new RMA types and statuses. By default, there are two request types and six RMA statuses, but you can easily add more according to your store requirements.

  • Printing “Return Shipping Authorization” labels

    RMA requests which have the “Approved” status require registered customers to print a label with return address and other information. See step-by-step instruction for creating the label that should be enclosed with a returned package.

To download the User Guide as a PDF document, please visit the Magento RMA extension page.

Take your customer service to the next level

The RMA (Return Merchandise Authorization) Magento extension from aheadWorks provides the highest standards of customer service. With this module, you can allow your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

Today we are glad to announce that the features asked-for in our Forum have been implemented in the 1.1 version of RMA:

  • Ability to create RMA request from backend
    The new extension version allows store administrators to create return merchandise authorization requests for orders in one click from the backend.
  • RMA requests grid on the order page
    With RMA v.1.1, you can track and control the return or exchange of items sold to customers exactly on the Order page.
  • Ability for guests to insert order ids with hash signs

The following bugs have been fixed in the RMA module:

  • RMA requests grid filter
  • New request type didn’t appear in a single store mode
  • Incorrect CSS
  • Wrong notification template

Get more on the RMA Magento extension page.

Welcome the 1.0.1 version of the RMA extension

The RMA (Return Merchandise Authorization) Magento module allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

With RMA, you get an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.

In the realesed today RMA v.1.0.1, we’ve fixed the following bugs:

  • Order items couldn’t be retrieved via HTTPS
  • Wrong field type for order increment ID
  • Error on double _afterLoad function call
  • Menu item wasn’t highlighted

Find the screenshots and the module demo on the RMA for Magento page.

Provide the highest standards of customer service with the RMA extension

The RMA (Return Merchandise Authorization) Magento module allows your customers to return the products bought to have them replaced or refunded within the admin specified warranty period.

Our RMA extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.

With this add-on from aheadWorks Co., you get not only RMA functionality but also a bulk of other powerful features:

  • Easy RMA tracking
    With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
  • Unlimited request types and statuses
    By default, there are two request types – replacement and refund. But if you need more (repair, credit for another product, or anything else), you can easily create them as well as new statuses in the backend.
  • Total control over every aspect of the extension:
    • return period for products after order completion;
    • forbidden filename extensions for uploading;
    • maximum attachment size;
    • the popup text for shipping confirmation dialog;
    • etc.

     

  • Flexible email notifications management
    This Magento extension allows defining who will receive RMA notifications – the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.
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  • Requests history
    Our Magento extension retains an unlimited history of all RMA requests.
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  • Intuitively understandable frontend interface
    Having selected the required order and products, customers can choose the request type, specify the package condition, attach a file, and even add a couple of words as comments.
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  • Option to return one product per order
    If your customers bought several items per order, they can select which of them they want to return.
  • Anonymous RMA
    You can allow guests to make an RMA request – everything they should specify is the email address and order ID.
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  • Multistore support
    You can specify the store view for each request type and status.

Please, feel free to visit the RMA Magento extension page where you can find the module screenshots and play with this add-on in the demo.

Coming soon: brand new RMA extension from aheadWorks

An habitué of aheadWorks forum suggested that it would be great to have “a system for customers to request a return” and many of you favored the idea agreeing that “this would be a fantastic module”. aheadWorks Co. is glad to announce that this Magento extension is on the way to release and today we are ready to disclose some details of our new add-on.

The RMA (Return Merchandise Authorization) extension will allow your customers to return the products bought to have them replaced or refunded within the admin specified warranty period. If you need more request types – repair, credit for another product, or anything else – you can easily create them in the backend and specify the store view for each request.

With the flexible extension settings you can configure the RMA module in accordance with your needs – allow/forbid guests to make a RMA request, enable/disable attachments, create a separate RMA department and specify its email and address, etc.

In the frontend, everything is easy and intuitively understandable. Having selected the required order and products, customers can choose the request type, specify the package condition, and even add a couple of words as comments.

Such options as print labels, tracking codes, and email notifications make it easy for you to follow every RMA request and product returned.